You are able to make routine, or planned appointments with the practice by telephone (020 7923 1999) or in person. Reception are able to offer appointments up to 2 weeks in advance for non-urgent problems or review, subject to availability. Please register your mobile phone number with reception for an automatic appointment reminder one day before your appointment is due.

We try to ensure that you see the doctor of your choice, but this is not always possible and it may be necessary to see someone else.

Reception can be very busy in the morning so we would ask you to wait until after 10:00am for an appointment or query that is not urgent. This will help us to offer a good service to everyone.

For a problem that cannot wait for a routine appointment,  you can book in for a same day GP consultation.

Please call reception at 8:00am if you require a same day appointment. Please be advised that we cannot guarantee the availability of same day appointments if you are calling in much later than this time. 

When we are closed

If you require urgent medical assistance that cannot wait until we re-open, then please phone 111.

111 is a free-to-call single non-emergency number medical helpline which can be accessed 24 hours a day, 7 days a week. The NHS 111 number is free to call from landlines and mobiles within the UK.

If your call is a life threatening medical emergency that may require an ambulance please dial 999. 

Evening & Weekend Appointments

We offer access to GP and Nurse appointments in the evenings and at weekends. This service runs:

Monday-Friday 6.30pm to 8.00pm

Saturday & Sunday 8.00am to 8.00pm.

To access this service please phone the surgery number (020 7923 1999) any time between 8.00am and 8.00pm - 7 days a week - to ask for an appointment with them.

The practice is fully accessible, and has an on-site car park available for people with disabilities.

Breastfeeding

Mothers are welcome to feed their babies whilst they are at the practice.  Please ask at reception if you would like a private space.

We offer an interpreter for both telephone and in practice appointments.

Whilst booking your appointment with the reception team, please inform them that you require an interpreter, and for which language.

Would you like a Chaperone?

Please enquire at reception.

Where possible, we request that you telephone at 8.00am when a home visit is required for the same day.

Apart from the genuinely housebound, all other patients should attend the surgery rather than request a home visit.

On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.

If you fail to notify the practice that you are unable to attend, you will be sent a text message informing you that you have not attended. If you consistently fail to attend appointments made with us, you maybe removed from the list.

You can cancel your appointment with us by dialing our number and selecting the option which allows you to leave a cancellation voicemail. Where possible, please ensure that you are cancelling your appointment in good time so that the slot can be offered to someone else. 

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

(Subject to change at short notice – please telephone the surgery for details)

All times and availability are subject to change at short notice, please check with reception for more information. 

For guidance on who you should be booking your appointment with, the reception team will be able to help you.