We are always interested to receive your comments and suggestions. If you experience any problems with the services we provide, please ask to speak with the practice manager. An information leaflet about our complaints procedure is available to download here Complaints Leaflet or from Reception.
You can complain directly to us, or you can complain to NHS England. When you complain to the practice you start a two way conversation. However, if you choose to complain to NHS England the process is more formal. You will probably only get one chance to put your case. Make sure you give them all the relevant information. They will then need to contact us, the GP practice, to investigate.
Email - firstname.lastname@example.org
Write - NHS England, PO Box 16738 Redditch B97 9PT
Tel - 0300 311 22 33
The Health Service Ombudsman in England
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.
Futher information is available from Healthwatch Islington Healthwatch Islington.